Privacy policy

  XENTUR Privacy Policy

Last Updated: 08 May 2026

XENTUR (“we”, “us”, “our”) operates this website and provides all related services, including product sales, customer accounts, the XENTUR+ Membership programme, and all associated features (collectively, the “Services”).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access or use the Services. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

If there is any conflict between this Privacy Policy and our Terms & Conditions, this Privacy Policy governs how we handle your personal information.

1. Personal Information We Collect

We collect personal information that identifies you or can reasonably be linked to you. This includes:

1.1 Contact Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses

1.2 Account Information

  • Username and password
  • Account preferences
  • Membership status
  • Subscription settings

1.3 Payment & Transaction Information

  • Payment method details (processed securely by third‑party processors)
  • Billing cycle information
  • Subscription renewal dates
  • Membership fee payments
  • Credit balance and credit usage
  • Order history, returns, cancellations

1.4 Membership & Credit System Data

  • XENTUR+ subscription status
  • Credit issuance and expiry dates
  • Credit redemption history
  • Automated credit allocation logs
  • Cancellation and reactivation logs

1.5 Device & Usage Information

  • IP address
  • Browser type
  • Device identifiers
  • Pages viewed, clicks, navigation patterns
  • Cookies and tracking technologies

1.6 Communications

  • Emails, messages, and support requests
  • Dispute or chargeback correspondence

1.7 Fraud & Security Data

  • Login attempts
  • Account verification data
  • Fraud‑prevention signals
  • Chargeback investigation data

2. How We Collect Personal Information

We collect information from:

2.1 Directly from You

When you:

  • Create an account
  • Subscribe to XENTUR+
  • Make a purchase
  • Redeem credit
  • Contact support

2.2 Automatically

Through:

  • Cookies
  • Device analytics
  • Browsing behaviour

2.3 Third‑Party Service Providers

Including:

  • Shopify
  • Payment processors
  • Subscription billing providers
  • Fulfilment partners
  • Analytics tools

2.4 Partners & Marketing Platforms

Where permitted by law.

3. How We Use Your Personal Information

We use your information for the following purposes:

3.1 To Provide and Operate the Services

  • Process orders
  • Manage your account
  • Deliver products
  • Issue and manage Membership Credit
  • Process subscription renewals
  • Track credit expiry
  • Provide customer support

3.2 To Operate the XENTUR+ Membership

  • Manage recurring billing
  • Issue monthly credit
  • Track credit usage
  • Enforce membership rules
  • Prevent misuse or fraud
  • Manage cancellations and reactivations

3.3 To Improve and Personalise the Services

  • Product recommendations
  • Tailored content
  • Performance analytics

3.4 Marketing & Communications

  • Promotional emails (optional)
  • Membership updates
  • Renewal reminders
  • Transactional notifications

3.5 Security & Fraud Prevention

  • Detect suspicious activity
  • Prevent chargeback abuse
  • Protect account integrity

3.6 Legal Compliance

  • Respond to legal requests
  • Maintain tax and accounting records
  • Enforce our Terms & Conditions

4. How We Share Personal Information

We may share your information with:

4.1 Service Providers

  • Shopify (store platform)
  • Payment processors
  • Subscription billing providers
  • Fulfilment and shipping partners
  • Cloud hosting services
  • Analytics providers

4.2 Business & Marketing Partners

Where legally permitted and only with your consent where required.

4.3 Legal Authorities

If required by law, court order, or to protect our rights.

4.4 In Business Transfers

If we undergo a merger, acquisition, or restructuring.

We never sell your personal information.

5. Cookies & Tracking Technologies

We use cookies to:

  • Maintain your session
  • Remember your preferences
  • Analyse website performance
  • Support personalised advertising

You may disable cookies in your browser settings.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide the Services
  • Maintain your account
  • Fulfil legal obligations
  • Resolve disputes
  • Enforce our Terms

Membership‑related data (credit logs, billing cycles, cancellation logs) may be retained for fraud‑prevention and legal compliance.

7. Your Rights (UK & EU GDPR)

You may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Request data portability
  • Restrict or object to processing
  • Withdraw consent
  • Opt out of marketing
  • Request details about automated decision‑making (e.g., credit issuance)

To exercise your rights, contact us at: enquiries@xenturstore.com

We may require identity verification.

8. International Data Transfers

Your data may be transferred outside the UK or EEA. We use approved safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • UK International Data Transfer Agreements

9. Children’s Data

We do not knowingly collect data from individuals under 18. If you believe a minor has provided data, contact us to request deletion.

10. Security

We use administrative, technical, and physical safeguards to protect your data. No system is 100% secure, but we take reasonable steps to protect your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the most recent version.

12. Contact Us

For privacy questions or data requests, contact us at:

Email: enquiries@xenturstore.com Address: 39 Sharman Road, Northampton, ENG, NN5 5JZ, United Kingdom

We are the data controller for your personal information.

ICO Registration

The XENTUR store is operated by an individual data controller. The owner of XENTUR is registered with the Information Commissioner’s Office (ICO) under the UK Data Protection Act. ICO Registration Number: ZB906283