Terms of service

Terms and Conditions of XENTUR

Last Updated: 08/05/2026


1. Introduction

Welcome to XENTUR! These terms and conditions ("Terms") govern your use of our website and the purchase of products from us. "We," "us," and "our" refer to XENTUR. By using our services, you agree to these Terms, which are governed by the laws of England and Wales. If you disagree with any part of these Terms, please do not use our services.


2. About Us

XENTUR is a trading name of the owner and founder, created to bring you a curated selection of high-quality products. While we are an independent online store, our commitment is to provide exceptional customer service and a seamless shopping experience. You can contact us at enquiries@xenturstore.com for any questions or assistance.


3. Use of Our Website

  1. You must be at least 18 years old to make purchases on our website. By using our website, you confirm that you are at least 18 years old.

  2. You agree to provide accurate, current, and complete information when creating an account and placing orders.

  3. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.


4. Products and Services

  1. We make every effort to display our products accurately. However, colours and appearances may vary depending on your device.

  2. All product descriptions are subject to change without notice. We reserve the right to discontinue any product at any time.

  3. Products are subject to availability. If a product is unavailable after you place an order, we will inform you and offer a refund or alternative.


5. Orders and Payment

  1. By placing an order, you are making an offer to purchase a product. We reserve the right to accept or decline your order.

  2. We must receive payment in full before your order is accepted.

  3. Prices are in GBP (£) and include VAT where applicable. Delivery charges are added at checkout.

  4. We may offer promotions from time to time, governed by separate terms and conditions.

  5. You must provide accurate and complete payment information. By placing an order, you confirm that you are authorized to use the payment method provided.


6. Delivery

  1. We aim to deliver products within the estimated timeframe provided at checkout. However, delivery times are not guaranteed.

  2. We are not liable for delays caused by events outside our control, but we will make reasonable efforts to assist you in resolving any delivery issues.

  3. Risk of loss and damage to products passes to you upon delivery.


7. Right to Cancel

  1. Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the products without giving a reason.

  2. To cancel, you must inform us of your decision in writing (e.g., email) within the cancellation period.

  3. You must return the products to us in their original condition within 14 days of notifying us of your cancellation.

  4. We will refund the full purchase price, including standard delivery charges, within 14 days of receiving the returned products or proof of postage.

  5. You are responsible for the cost of returning the products unless they are faulty or misdescribed.


8. Faulty or Misdescribed Products

  1. If products are faulty or misdescribed, you have the right to a repair, replacement, or refund under the Consumer Rights Act 2015.

  2. Please contact us as soon as possible with details of the issue.

  3. We will arrange for the return of the products and, upon verification of the fault, provide a repair, replacement, or refund, as appropriate.


9. Intellectual Property

  1. All content on our website, including trademarks, text, images, and logos, is owned by XENTUR or our licensors and is protected by property laws.

  2. You may not use our content without our prior written consent.


10. Feedback

  1. If you provide feedback, you grant us a non-exclusive, royalty-free license to use, reproduce, and modify your feedback for any purpose.

  2. We are not obligated to keep your feedback confidential or to compensate you for it.


11. Third-Party Links

  1. Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites.


12. Limitation of Liability

  1. We are liable for foreseeable losses caused by our negligence or breach of these Terms.

  2. We are not liable for indirect, consequential, or incidental damages.

  3. Our total liability to you will not exceed the purchase price of the products.

  4. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud.


13. Data Protection

  1. We will process your personal data in accordance with our Privacy Policy, which is available on our website.

  2. By using our services, you consent to the processing of your personal data as described in our Privacy Policy.


14. Governing Law

  1. These Terms are governed by the laws of England and Wales.

  2. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.


15. Changes to These Terms

  1. We may update these Terms from time to time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated Terms.


16. Contact Us

  1. If you have any questions, please contact us at enquiries@xenturstore.com.



CONTACT INFORMATION Questions about the Terms of Service should be sent to us at enquiries@xenturstore.com